Barlow, Janelle, and Moller, Claus A Complaint is a Gift San Francisco: Berrett-Koehler, 1996
Blackard, Kirk and Gibson, James W Capitalizing on Conflict Palo Alto, California: Davies-Black Publishing, 2002
Bush, Robert A. Baruch, and Folger, J. P The Promise of Mediation San Francisco: Jossey-Bass, 1994
Birdwhistell, Ray L Kinesics and Context: Essays on Body Motion Communication Philadelphia, Pennsylvania: University of Pennsylvania Press, 1970
Campbell, Sheila, and Liteman, Merianne with Sugar, Steve Retreats That Work San Francisco; John Wiley & Sons, Inc., 2003
Canfield, Jack and Hansen, Mark Victor Chicken Soup for the Soul Deerfield Beach, Florida: Health Communications, Inc
Carpenter, Susan L. and Kennedy, W.J.D Managing Public Disputes San Francisco: Jossey-Bass, 1988
Cloke, Kenneth Mediating Dangerously, The Frontiers of Conflict Resolution San Francisco: Jossey-Bass, 2001
Costello Jr., Edward J Controlling Conflict: Alternative Dispute Resolution for Business Chicago, Illinois: CCH Incorporated, 1996
Daughtrey, Anne Scott and Ricks, Betty Roper Contemporary Supervision McGraw-Hill, 1989
Davey, Harold W., Bognanno, Mario F. and Estenson, Davis L Contemporary Collective Bargaining Englewood Cliffs, New Jersey: Prentice-Hall, Inc., 1982
DePree, Max Leadership Jazz New York: Dell, 1992
Deutsch, Morton and Coleman, Peter T The Handbook of Conflict Resolution: Theory and Practice San Francisco: Jossey-Bass, 2000
Diamond, Louise The Peace Book The Peace Company: Bristol, Vermont, 2001
Drucker, Peter F Management Tasks, Responsibilities, Practices San Francisco: Harper & Row, 1974
Drucker, Peter F Managing for the Future New York: Penguin Group, 1992
Dunlop, J. T. and Zack, Arnold M Mediation and Arbitration of Employment Disputes San Francisco: Jossey-Bass, 1997
Edelman, Joel and Crain, Mary Beth The Tao of Negotiation New York: Harper Collins Publishers, Inc., 1994
Elbert, Norbert F. and Discenza, Richard Contemporary Supervision New York: Random House, 1985
Eoyang, Glenda H Coping with Chaos Seven Simple Tools Circle Pines, Minnesota: Lagumo, 1997
Fisher, Roger and Ertel, Danny Getting Ready to Negotiate New York: Penguin Books, 1995
Fisher, Roger and Ury William Getting to Yes New York: Penguin Books, 1981
Fitzgerald, Catherine and Berger, Jennifer Garvey Executive Coaching Palo Alto, CA: Davies-Black, 2002
Folberg, Jay and Taylor, Alison Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation San Francisco: Jossey-Bass, 1984
Folger, Joseph P. and Baruch Bush, Robert A Designing Mediation: Approaches to Training and Practice within a Transformative Framework Institute for the Study of Conflict Transformation 2001
Gray, Barbara Collaborating San Francisco: Jossey-Bass, 1989
Gryskiewicz, Stanley S Positive Turbulence San Francisco: Jossey-Bass, 1999
Hackman, J. Richard, Lawler III, Edward E. and Porter, Lyman W Perspectives on Behavior in Organizations San Francisco: McGraw-Hill Inc., 1983
Hargrove, Robert Masterful Coaching San Francisco:Jossey-Bass/Pfeiffer 1995
Harper, Bob and Harper, Ann Skill-Building for Self-Directed Team Members New York: MW Corporation, 1992
Harper, Bob and Harper, Ann Succeeding as a Self-Directed Work Team Mohegan Lake, New York: MW Corp., 1993
Hauck, Vern Arbitrating Race, Religion, and National Origin Discrimination Grievances Westport, Connecticut: Quorum Books, 1997
Heyman, Richard Why Didn’t You Say That in the First Place San Francisco: Jossey-Bass, 1994
Hirsh, Sandra Krebs Work it Out Palo Alto: Davies-Black, 1996
Hofstede, Geert Cultures and Organizations: Intercultural Cooperation..San Francisco: McGraw-Hill, 1997
Johnson, Spencer M.D Who Moved My Cheese? New York: G.P. Putnam’s Sons, 2002
Juergensmeyer, Mark Gandhi’s Way. A Handbook of Conflict ResolutionBerkeley and Los Angeles, CA: University of California Press, 2002
Katsh, Ethan and Rifkin, Janet Online Dispute Resolution San Francisco: Jossey-Bass, 2001
Kritek, Phyllis Beck Negotiating at an Uneven Table San Francisco: Jossey-Bass, 1994
Lang, M. D. and Taylor, A The Making of a MediatorSan Francisco: Jossey-Bass,2000
Lombardo, Michael M. and Eichinger, Robert W For Your Improvement, A Guide for Development and Coaching Minneapolis, Lominger Limited, Inc. 2004
Madonik, Barbara G I hear What You Say, But What Are You Telling Me? San Francisco: Jossey-Bass, 2001
Mayer, B The Dynamics of Conflict Resolution: A Practitioner's GuideSan Francisco: Jossey-Bass, 2000
Mckenna Colleen Powerful Communication Skills New Jersey: The Career Press, 1998
Mitchell, Olivia S As the Workforce Ages Ithaca, New York: ILR Press, 1993
Moore, Christopher W The Mediation Process: Practical Strategies for Resolving Conflict San Francisco: Jossey-Bass, 1996
Myer, Selma and Filner, Barbara Mediation Across Cultures: A Handbook About Conflict and Culture 1993
Nagel, Stuart S., and Mills, Miriam K Systematic Analysis in Dispute Resolution New York, New York: Quorum Books, 1991
Patterson, Kerry, Grenny, Joseph, McMillan, Ron and Switzler, Al Crucial Conversation Tools for Talking When Stakes are High McGraw-Hill, 2002
Public Employment Relations ServicePortrait of a Process-Collective Negotiations in Public EmploymentLabor Relations Press, 1979
Phillips, Barbara Ashley The Mediation Field Guide San Francisco: Jossey-Bass, 2001
Ramundo, Bernard A The Bargaining Manager Westport, Connecticut: Quorum Books, 1994
Ricks, Betty Roper, Ginn, Mary Lea and Daughtry, Anne Scott.
Contemporary Supervision: Managing People and Technology San Francisco: McGraw-Hill, 1989
Robbins, Stephen P Essentials of Organizational Behavior Englewood Cliffs, New Jersey: Prentice Hall, 1994
Rodman, George Public Speaking San Francisco: Holt, Rinehart and Winston, 1981
Rogan, Randall G., Hammer, Mitchell and Van Zandt, Clinton R Dynamic Processes of Crisis Negotiation Westport, Connecticut: Praeger,1997
Rothman, Jay Resolving Identity-Based Conflict in Nations, Organizations, and Communities San Francisco: Jossey-Bass, 1997
Scott, Gini Graham Work With Me! Palo Alto, Ca: Davies-Black Publishing, 2000
Schaef, Anne WilsonWomen’s Reality San Francisco: Harper & Row, 1985
Schwarz, Roger The Skilled Facilitator San Francisco: Jossey-Bass, 1994
Schwarz, Roger The Skilled Facilitator, New & Revised San Francisco: Jossey-Bass, 2002
Sergiovanni, Thomas J. and Starratt, Robert J Supervision: Human Perspectives San Francisco: McGraw-Hill, 1988
Shailor, Jonathan G Empowerment in Dispute Mediation: A Critical Analysis of Communication Westport, Connecticut: Praeger. 1994
Slaikeu, Karl A. and Hannon, Ralph H Controlling the Costs of Conflict Chicago, Illinois: CCH Inc., 1996
Slaikeu, Karl A When Push Comes to Shove, A Practical Guide to Mediating Disputes San Francisco: Jossey-Bass, 1996
Stone, Douglas, Patton, Bruce and Heen, Sheila Difficult Conversations: How to Discuss What Matters Penguin Books, 2000
Tannen, Deborah Talking from 9 to 5 New York: Avon Books, 1994
Tannen, Deborah You Just Don't Understand New York: Ballantine Books, 1990
Thiagarajan, Sivasailam Design Your Own Games and Activities San Francisco; Jossey-Bass, 2003
Thiagarajan, Sivasailam and Isabella, Mark Let's Deal with Conflict! Palo Alto, Ca.: CPP, 2003
Umbreit, Mark The Handbook of Victim Offender Mediation San Francisco: Jossey-Bass, 2001
Ursiny, Tim The Coward’s Guide to Conflict Sourcebooks, Inc. 2003
Ury, William L., Brett, Jeanne M. and Goldberg, Stephen B Getting Disputes Resolved San Francisco: Jossey-Bass, 1988
Ury, William Getting Past No: Negotiating Your Way from Confrontation to Cooperation New York: Bantam Books, 1991
Ury, William The Third Side New York: Penguin Books, 2000
Warters, William C Mediation in the Campus Community San Francisco: Jossey-Bass, 2000
Westin, Alan F. and Feliu, Alfred G Resolving Employment Disputes Without Litigation Washington, D.C.: Bureau of National Affairs, Inc., 1988
Wilmot, William and Hocker, Joyce, Interpersonal Conflict New York, New York: McGraw-Hill, 2001
Withers, Bill and Lewis, Keami D The Conflict and Communication Activity Book AMACOM, 1993
Yarn, Douglas H Dictionary of Conflict Resolution San Francisco: Jossey-Bass, 1999