Change Management
Positive Turbulence by Stanley S. Gryskiewicz
Who Moved My Cheese? by Spencer Johnson
Coaching
Executive Coaching by Fitzgerald, Catherine and Berger, Jennifer Garvey
For Your Improvement, A Guide for Development and Coaching by Michael M. Lombardo and obert W. Eichinger
Masterful Coaching by Hargrove, Robert
Collective Bargaining
Contemporary Collective Bargaining by Harold W. Davey, Mario F. Bognanno and Davis L. Estenson
Portrait of a Process-Collective Negotiations in Public Employment by Public Employment Relations Service
Communication
The Conflict and Communication Activity Book by Bill Withers and Keami D. Lewis
I Hear What You Say, But What Are You Telling Me? by Barbara G. Madonik
Kinesics and Context: Essays on Body Motion Communication by Ray Birdwhistell
Powerful Communication Skills by Colleen Mckenna
Public Speaking by George Rodman
Talking from 9 to 5 by Deborah Tannen
Conflict Management
Be Quiet Be Heard – The Paradox of Persuasion by Susan Glaser and Peter Glaser
Capitalizing on Conflict by Kirk Blackard and James W. Gibson
Controlling Conflict: Alternative Dispute Resolution for Business by Edward J. Costello Jr.
Controlling the Costs of Conflict by Karl A. Slaikeu and Ralph H. Hannon
Dictionary of Conflict Resolution by Yarn, Douglas H.
Dynamic Processes of Crisis Negotiation by Randall G. Rogan, Mitchell Hammer and Clinton R. Van Zandt
Empowerment in Dispute Mediation: A Critical Analysis of Communication by Jonathan G. Shailor
Gandhi's Way. A Handbook of Conflict Resolution by Mark Juergensmeyer
Getting Disputes Resolved by William L. Ury, Jeanne M. Brett and Stephen B. Goldberg
Interpersonal Conflict by William Wilnot and Joyce Hocker
Online Dispute Resolution by Ethan Katsh and Janet Rifkin
Resolving Employment Disputes Without Litigation by Alan F. Westin and Alfred G. Feliu
Resolving Identity-Based Conflict in Nations, Organizations, and Communities by Jay Rothman
Systematic Analysis in Dispute Resolution by Stuart S. Nagel and Miriam K. Mills
The Conflict and Communication Activity Book by Bill Withers and eami D. Lewis
The Dynamics of Conflict Resolution: A Practitioner's Guide by B. Mayer
The Handbook of Conflict Resolution: Theory and Practice by Morton Deutsch and Peter T. Coleman
The Peace Book by Louise Diamond
Work it Out by Sandra Krebs Hirsh
Wrestling Rhinos: Conquering Conflict in the Wilds of Work by Rhoberta Shaler
You Just Don't Understand by Deborah Tannen
Gender Differences
Talking from 9 to 5 by Deborah Tannen
Women's Reality by Anne Wilson Schaef
Group Conflict
Collaborating by Barbara Gray
Managing Public Disputes by Susan L. Carpenter and W.J.D Kennedy
Interpersonal Dynamics
A Survival Guide for Working with Humans by Gini Graham Scott
Coping With Difficult People by Robert M. Bramson
How to Get Along With Difficult People by Florence Littauer
How to Hug a Porcupine – Dealing with Toxic and Difficult to Love Personalities by Dr. John Lewis Lund
Managing Difficult People – A Survival Guide for handling Any Employee by Marilyn Pincus
Managing Difficult Personalities In the Workplace by Dr. Paul Kenneth Glass
Work With Me! by Gini Graham Scott
Mediation
Designing Mediation: Approaches to Training and Practice within a Transformative Framework by Joseph P. Folger and Robert A. Baruch Bush
Let's Deal with Conflict by Sivasailam Thiagarajan and Mark Isabella
Mediating Dangerously, The Frontiers of Conflict Resolution by Kenneth Cloke
Mediation Across Cultures: A Handbook About Conflict and Culture by Selma Myer and Barbara Filner
Mediation and Arbitration of Employment Disputes by J.T. Dunlop and Arnold M. Zack
Mediation in the Campus Community by William C. Warters
Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation by Jay Folberg and Alison Taylor
The Handbook of Victim Offender Mediation by Mark Umbreit
The Making of a Mediator by M.D. Lang and A. Taylor
The Mediation Field Guide by Barbara Ashley Phillips
The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W Moore
The Promise of Mediation by Robert A. Baruch Bush, and J.P. Folger
When Push Comes to Shove, A Practical Guide to Mediating Disputes by Karl A. Slaikeu
Negotiations
Getting Past No: Negotiating Your Way from Confrontation to Cooperation by William L. Ury
Getting Ready to Negotiate by Roger Fisher and Danny Ertel
Getting to Yes by Roger Fisher and William Ury
Negotiating at an Uneven Table by Phyllis Beck Kritek
The Bargaining Manager by Bernard A. Ramundo
The Tao of Negotiation by Joel Edelman and Mary Beth Crain
Organizational Development
Coping with Chaos Seven Simple Tools by Glenda H. Eoyang
Cultures and Organizations: Intercultural Cooperation... by Geert Hofstede
Essentials of Organizational Behavior by Stephen P. Robbins
Perspectives on Behavior in Organizations by Richard J. Hackman, Edward E. Lawler III and Lyman W. Porter
The Skilled Facilitator by Roger Schwarz
The Skilled Facilitator, New & Revised by Roger Schwarz
Succeeding as a Self-Directed Work Team by Bob Harper and Ann Harper
Work it Out by Sandra Krebs Hirsh
Supervision & Management
Contemporary Supervision (First Edition) by Anne Scott Daughtrey and Betty Roper Ricks
Contemporary Supervision by Norbert F. Elbert and Richard Discenza
Contemporary Supervision: Managing People and Technology (Second Edition) by Betty Roper Ricks, Mary Lea Ginn and Anne Scott Daughtry
Leadership Jazz by Max Depree
Management Tasks, Responsibilities, Practices by Peter F. Drucker
Managing Difficult People – A Survival Guide for handling Any Employee by Marilyn Pincus
Managing Difficult Personalities In the Workplace by Dr. Paul Kenneth Glass
Managing for the Future by Peter F. Drucker
Supervision: Human Perspectives by Thomas J. Sergiovanni and Robert J. Starratt
The Bargaining Manager by Bernard A. Ramundo
Work it Out by Sandra Krebs Hirsh
Miscellaneous
A Complaint is a Giftby Janelle Barlow and Claus Moller
Arbitrating Race, Religion, and National Origin Discrimination Grievances by Vern Hauck
As the Workforce Ages by Olivia S. Mitchell
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