A Survival Guide for Working with Humans by Gini Graham Scott

Arbitrating Race, Religion, and National Origin Discrimination Grievances by Vern Hauck

As the Workforce Ages by Olivia S. Mitchell

Be Quiet Be Heard - The Paradox of Persuasion by Susan Glaser and Peter Glaser

Capitalizing on Conflict by Kirk Blackard and James W. Gibson

Collaborating by Barbara Gray

Contemporary Collective Bargaining by Harold W. Davey, Mario F. Bognanno and Davis L. Estenson

Contemporary Supervision by Anne Scott Daughtrey and Betty Roper Ricks

Contemporary Supervision by Norbert F. Elbert and Richard Discenza

Contemporary Supervision: Managing People and Technology by Betty Roper Ricks, Mary Lea Ginn and Anne Scott Daughtry

Controlling Conflict: Alternative Dispute Resolution for Business by Edward J. Costello Jr.

Controlling the Costs of Conflict by Karl A. Slaikeu and Ralph H. Hannon 

Coping with Chaos Seven Simple Tools by Glenda H. Eoyang

Coping With Difficult People by Robert M. Bramson

Cultures and Organizations: Intercultural Cooperation... by Geert Hofstede

Dictionary of Conflict Resolution by Yarn, Douglas H.

Dynamic Processes of Crisis Negotiation by Randall G. Rogan, Mitchell Hammer and Clinton R. Van Zandt

Empowerment in Dispute Mediation: A Critical Analysis of Communication by Jonathan G. Shailor

Essentials of Organizational Behavior by Stephen P. Robbins 

Executive Coaching by Fitzgerald, Catherine and Berger, Jennifer Garvey

For Your Improvement, A Guide for Development and Coaching by Michael M. Lombardo and Robert W. Eichinger

Gandhi's Way. A Handbook of Conflict Resolution by Mark Juergensmeyer

Getting Disputes Resolved by William L. Ury, Jeanne M. Brett and Stephen B. Goldberg

Getting Past No: Negotiating Your Way from Confrontation to Cooperation by William L. Ury

Getting Ready to Negotiate by Roger Fisher and Danny Ertel

Getting to Yes by Roger Fisher and William Ury

How to Get Along With Difficult People by Florence Littauer

How to Hug a Porcupine - Dealing with Toxic and Difficult to Love Personalities by Dr. John Lewis Lund

I Hear What You Say, But What Are You Telling Me?  by Barbara G. Madonik

Interpersonal Conflict by William Wilnot and Joyce Hocker

Kinesics and Context: Essays on Body Motion Communication by Ray Birdwhistell

Leadership Jazz by Max Depree

Management Tasks, Responsibilities, Practices by Peter F. Drucker

Managing Difficult Personalities In the Workplace by Dr. Paul Kenneth Glass

Managing Difficult People - A Survival Guide for handling Any Employee by Marilyn Pincus

Managing for the Future by Peter F. Drucker

Managing Public Disputes by Susan L. Carpenter and W.J.D Kennedy

Masterful Coaching by Hargrove, Robert

Mediating Dangerously, The Frontiers of Conflict Resolution by Kenneth Cloke

Mediation Across Cultures: A Handbook About Conflict and Culture by Selma Myer and Barbara Filner

Mediation and Arbitration of Employment Disputes by J.T. Dunlop and Arnold M. Zack

Mediation in the Campus Community by William C. Warters   

Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation by Jay Folberg and Alison Taylor

Negotiating at an Uneven Table by Phyllis Beck Kritek

Online Dispute Resolution by Ethan Katsh and Janet Rifkin

Perspectives on Behavior in Organizations by Richard J. Hackman, Edward E. Lawler III and Lyman W. Porter

Portrait of a Process-Collective Negotiations in Public Employment by Public Employment Relations Service

Positive Turbulence by Stanley S. Gryskiewicz

Powerful Communication Skills by Colleen Mckenna

Public Speaking by George Rodman

Resolving Employment Disputes Without Litigation by Alan F. Westin and Alfred G. Feliu

Resolving Identity-Based Conflict in Nations, Organizations, and Communities by Jay Rothman

Succeeding as a Self-Directed Work Team by Bob Harper and Ann Harper

Supervision: Human Perspectives by = Thomas J. Sergiovanni and Robert J. Starratt

Systematic Analysis in Dispute Resolution by Stuart S. Nagel and Miriam K. Mills

Talking from 9 to 5 by Deborah Tannen

The Bargaining Manager by Bernard A. Ramundo

The Conflict and Communication Activity Book by Bill Withers and Keami D. Lewis

The Dynamics of Conflict Resolution: A Practitioner=E2=80=99s Guide by B. Mayer

The Handbook of Conflict Resolution: Theory and Practice by Morton Deutsch and Peter T. Coleman

The Handbook of Victim Offender Mediation by Mark Umbreit

The Making of a Mediator by M.D. Lang and A. Taylor

The Mediation Field Guide by Barbara Ashley Phillips

The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W Moore

The Peace Book by Louise Diamond

The Promise of Mediation by Robert A. Baruch Bush, and J.P. Folger

The Skilled Facilitator by Roger Schwarz

The Skilled Facilitator, New & Revised by Roger Schwarz

The Tao of Negotiation by Joel Edelman and Mary Beth Crain

When Push Comes to Shove, A Practical Guide to Mediating Disputes by Karl A. Slaikeu

Who Moved My Cheese? by Spencer Johnson

Women's Reality by Anne Wilson Schaef

Work it Out by Sandra Krebs Hirsh

Work With Me! by Gini Graham Scott

Wrestling Rhinos: Conquering Conflict in the Wilds of Work by Rhoberta Shaler

You Just Don't Understand by Deborah Tannen